Refund & Return Policy

At Tawfiq, customer satisfaction is our top priority. We stand behind the quality of our products and services and want you to feel confident with every purchase. If you're not completely satisfied, we're here to help.

Return Policy

• Eligibility for Returns:

  • Items may be returned within 7 days of delivery.

  • To be eligible for a return, the item must be unused, in its original condition, and in original packaging.

  • Proof of purchase or order confirmation is required.

• Non-Returnable Items:

  • Customized or personalized items

  • Services already delivered or used

  • Digital downloads or software (if applicable)

Refund Policy

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original method of payment within 7–10 business days.

• If a refund is delayed or missing, please first check with your bank or payment provider. If the issue persists, contact us at [your email address].

Exchange Policy

• We only replace items if they are defective or damaged.

• If you need an exchange for the same item, contact us at [your email address or phone number] with your order details and a photo of the item (if applicable).

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or damaged item).

• Original shipping costs are non-refundable.

Contact Us

For return or refund requests, please contact our support team:

? Email: [your email here]
? Phone: [your phone number here]
? Address: [your business address here]